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Members of the Bluetooth SIG should log in prior to filing a ticket.
Thank you for contacting the Bluetooth SIG. The Bluetooth SIG is a trade association and as such, we do not make, manufacture, or sell products. Because we have over 13,000 member companies - all of which are implementing the technology in products varying from USB adapters to cars to medical devices - it is virtually impossible for us to give technical support.
For assistance with pairing devices or troubleshooting support, you will need to contact the manufacturer(s) of your device(s) directly.